Ways To Reach Us
Visit a branch, speak to a banker on the phone or write to us by email. Whichever channel you choose, you will be helped by a trained member of our own team — never an outsourced call centre.
Fulton Bldg, 200 Broadway, New York, NY 10038, United States
Counter service Monday to Friday, 9:00am to 4:30pm. Free customer parking and step-free access at every entrance.
Average answer time under two minutes. Card loss and suspected fraud are answered 24 hours a day, every day of the year.
Written enquiries are acknowledged the same working day and resolved within one business day in most cases.
For your protection, never send full card numbers, PINs, passwords or one-time codes by email. A genuine member of our staff will never ask you for them.
Get In Touch
Whether you have a question about an account, need help with a transaction or want to explore our products, we would love to hear from you. Send us a message and we typically reply within one business day.
Complete the form below and our client services team will come back to you by email. Please do not include account numbers or security details in your message.
Monday to Friday, 8:00am to 6:00pm. Online and mobile banking are available 24/7.
Every message is logged with a reference number so nothing is lost between departments. You will always know who is handling your case and when to expect an answer.
Talk To The Right Team
Choosing the right team first time avoids transfers and shortens the time to a decision. Mention the department in your subject line and we will route your message directly.
Current and savings accounts, standing orders, direct debits, statements and account maintenance for personal customers.
Debit and credit card queries, disputed transactions, chargebacks, limit reviews and travel notifications.
Personal loans, mortgage applications in progress, rate switches, overpayments and redemption statements.
Company accounts, merchant services, payroll payments, working-capital facilities and relationship managers.
Login problems, one-time passcodes, device registration, app updates and accessibility settings.
If something has gone wrong, our complaints office reviews every case independently and responds in writing within five working days.
Urgent Help
If your card is lost, you spot a payment you do not recognise, or you think someone has your security details, call us straight away. Our security desk is staffed around the clock.
Freeze your card instantly in the mobile app, then call us so we can issue a replacement to your registered address.
Call the 24/7 lineReport unrecognised transactions or suspicious messages. We will secure the account, open a case and keep you updated until it is closed.
Report it nowThree incorrect attempts will lock your profile for your safety. We can verify your identity and restore access in a single call.
Go to secure login
Branch & ATM Locator
More than 150 branches and over 2,000 fee-free cash machines across the country. Book a 30-minute appointment with a banker and walk in at a time that suits you — no queueing.
Support FAQs
A quick read here may save you a phone call. If your question is not covered, the form above reaches the same team.
Open an account online in under ten minutes, or sign in to send us a secure message from inside your dashboard. Either way, a real person is at the other end.
